Shipping & Returns Policy
Transparent policies for your peace of mind
📦 Shipping
We strive to deliver your pet products as quickly and safely as possible.
Pakistan Orders
Delivered within 3–5 business days.
International Orders
Delivered within 7–14 business days.
Worldwide Shipping: We ship worldwide via trusted courier partners.
🔄 Returns & Exchanges
We want you and your pet to be completely satisfied with your purchase.
Return Policy
Items can be returned or exchanged within 7 days of delivery.
Conditions
- Products must be unused and in original packaging
- Proof of purchase is required
- Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect
💵 Refunds
Once the return is received and inspected, refunds will be processed within 5–7 business days to your original payment method.
Privacy Policy
Your privacy is our priority
🔒 Privacy Policy
At Petifai, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we use it.
Our Commitment: We collect only necessary information to process your orders and provide you with the best possible service.
📋 Information We Collect
We collect only necessary information such as your name, email, address, and payment details to process your order.
🤝 Data Sharing
Your data will never be sold or shared with third parties except for shipping and payment purposes.
🔐 Security Measures
We use secure payment gateways and encrypted connections to protect your personal information.
✅ Consent
By using our website, you consent to our data practices as outlined here.
Terms of Service
Guidelines for using our website and services
📜 Terms of Service
Please read these terms carefully before using our website. By accessing Petifai.com, you agree to comply with our terms, policies, and applicable laws.
1. Use of Website
By accessing Petifai.com, you agree to comply with our terms, policies, and applicable laws.
2. Products & Availability
We strive for accuracy but cannot guarantee product availability at all times.
3. Pricing
Prices are subject to change without notice. Any promotions or discounts are time-limited.
4. Limitation of Liability
Petifai will not be liable for indirect, incidental, or consequential damages resulting from product use.
5. Governing Law
These terms shall be governed by the laws of Pakistan, with worldwide shipping available under international trade standards.